My case of a D300 fault, 2007/2008 turn.
A brand new camera tends to focus in front of the object. I own 8 lenses that have worked correctly wit such Nikons as two D70's, two D80's and a D200. I sent a parcel with the D300 according to the procedures and attached fault description. According to the informations I was receiving when ringing the service for the first time, my camera wasn't there. When I rang them for the second time (the lady promissed to ring me back) and managed to phone through (2-3 days) I was told that they received the parcel. I was in a pre-heart attack condition...

They promissed to ring me back when they would find out what was wrong. They didn't. I rang them myself 2-3 days later and was told that the camera was ok and ready to be collected in person, despite asking them to send it back to me. Ok, I asked them then to send it to me as soon as possible. I received the camera about a week later. Nothing was done, except for about 10 new shutter releases. They kept the camera for 28 days and it still focused in front of the object!! So I went to Warsaw myself. I left the camera there and asked them to sort it out within two weeks. I didn't ring them, there was no hurry, I had another body. Three weeks later a courier brought my camera with another 20 shutter releases added and +10 value added to the AF tuning deafult setting, which changes focusing for the body, not for lenses. After whole day of trying, I managed to phone through and speak to someone, who explained that it was the best setting and it shouldn't cause problems anymore. I tried to explain that for different lenses there should be different values and in response I was adviced to ship or deliver the camera to them myself. From the second repair, the camera came back with dirty focusing screen, dust in the mirror chamber and a fingerprint on the mirror itself!! I took the camera to them personally, having informed them that the AF tuning had to be done straight away and I would be waiting in the hall, sat on their beautiful sofa. The techincian adjusted the Af twice, trying to convince me to some weird things, but finally managed to make it better. I came back home, took some test shots that confirmed the AF accuracy. Juppi! This shows that it could be done at the first time, if only the technicians tried a little bit harder.
Basically, there is no customer respect whatsoever, no respect to his time and money. There is no easy way of contacting the service, no way of checking the repair status and no possibility to speak to the technician. In plus I must mention the nice chaps in the reception. But that is just not enough. Unfortunately.
remikk70

translation: Marek Pietrzyk